Thursday 12th May 2016
This is a Public event
NOTE: Though this event is full, please do check back in the coming days as some more seats may become available.
Retail is changing, it’s no longer as simple as displaying your goods in a shop and waiting for customers to pass by. Customers increasingly expect a more convenient, relevant and joined-up experience in-store and online, and Retail organisations are increasingly looking to identify innovative new approaches to differentiate themselves from the competition.
Tom Fuller and Gavin Jones will explore how Waitrose IT innovate, some of the trends they have identified and some of the principles by which new technologies and approaches are investigated and deployed in a modern retail environment. This will be followed by a Q&A session.
Tom Fuller is Head of IT Customer Relationships at Waitrose. Gavin Jones is Lead Innovation Architect at Waitrose.
Booking for this event is essential. Please use the following link to book: https://events.bcs.org/book/2005/